Etsy has prospered mightily in the pandemic and the once, often ignored by mainstream retailers, has become one of the marketplaces not to so much to watch but a must have selling venue in many merchant’s mix of ecommerce revenue streams. Tools for Etsy are less common than those for eBay, Amazon and the like, so it’s great to see today and eDesk Etsy Integration added to the suite of platforms supported by the ecommerce helpdesk solution.

With the eDesk Etsy Integration, merchants can improve their customer communication and respond faster using eDesk’s all-in-one customer support software. The seamless integration is easy to set up, simple to use and gives Etsy sellers access to messages, orders and order information directly within eDesk, in just the same way you can mange communications with the other marketplaces you trade on.
Etsy ticket in eDesk Etsy Integration

“We are delighted to add Etsy to our expanding list of integrations which includes 18 Amazon channels, all 20 eBay channels, Shopify, Walmart, Cdiscount, Gmail, Outlook, Facebook, Instagram, Linnworks and many more.

The Etsy marketplace has more than 2.5 million sellers and an integration with eDesk was the most requested feature from our existing customers. In 2021, delivering amazing customer service and being able to respond faster is more important than ever and this integration allows Etsy sellers to do both.”
– Alex Payne, CEO, eDesk

eDesk makes customer support easier for online sellers. Users only need to check one centralised inbox to handle the customer service for all their marketplaces, webstores and social media platforms and with the eDesk Etsy Integration that now of course includes Etsy.

Over 5,000 leading online retailers including Suzuki, Superdry and HP currently use eDesk to streamline their multichannel customer service and resolve quicker. But with plans starting at £35/$49 per month including unlimited tickets, it’s not only for big brands.

To see how eDesk can help your ecommerce business increase sales through amazing customer service, book a demo with one of eDesk’s ecommerce experts. Or if you want to get started today, you can sign up for a free 14-day trial, no credit card needed.