Unparalleled Customer Service helped this Clothing Store Integrate hassle-free on Walmart CA!
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Challenges Faced: Mathew Belear, the owner of HCE Ltd- an online clothing store, was drowning in manual tasks after onboarding the Walmart CA Marketplace. With a team of fewer than ten people. It became impossible to manage the everyday operations and upload/manage products on the marketplace.
Solution: The versatile team of experts at CedCommerce helped Mathew and his team find their footing on Walmart, CA. Simultaneously, the user-friendly Shopify-Walmart CA Integration app aided the HCE team in uploading their products effortlessly.
Outcome: With unparalleled customer service, dedicated account managers, and more than decades of experience behind them, the CedCommerce team helped HCE resurface. Our user-friendly Integration helped them with their inventory and brought a 50% increase in traffic!
Mathew Belear’s Conundrum
HCE Ltd was founded ten years ago as an eBay clothing store, with Mathew at the helm of all operations. Aiming to expand their business and profits, HCE decided to start their own store in 2019 and onboarded the Walmart CA marketplace in late 2020.
When Mathew onboarded the marketplace with the pandemic roaring in the background, he did not expect to face so many hurdles. With a team of fewer than 10 members, Mathew found it challenging to upload products, manage inventory, and look after his business, all at the same time.
“The assistance that I received from CEDCommerce and the integration to Walmart has been exceptional! Without them, the transition wouldn’t have been smooth. They responded to all our queries promptly, and I cannot stress enough how great the team is. I look forward to continuing our partnership in the future,” Mathew Belear.
Although Mathew Belear had big expectations with his Walmart store, he could not justify the effort it took to manage that along with his online store. Flooded with manual work, Mathew turned towards CedCommerce.
The CedCommerce Story
When Mathew contacted the Walmart experts at CedCommerce- he was directed towards our Walmart Canada-Shopify Integration App (Shopify powers hce-ltd.com). Mathew was also aligned with a dedicated account manager and put in contact with our customer service team.
The team at CedCommerce helped him onboard the Canadian Marketplace. They also made sure that Mathew was up-to-date on all the essential information about the marketplace.
Also Read: How CedCommerce helped a baby-product store succeed on Walmart CA
What features of the app helped Mathew?
Mathew performed a wide variety of Bulk product operations via the app’s CSV import and export feature. He could easily upload, retire, and update multiple products/product variants or add shipping exceptions in a few clicks!
The HCE team was also able to upload products from their Shopify store and list them on Walmart.ca. With a few clicks, products/product information could be updated individually or in bulk through a centralized platform.
The app made it easier for the HCE team to manage orders generated from Walmart.ca or Shopify store at one spot. With the app, orders were auto-acknowledged and processed, order status updated, refund/cancellation was processed.
Not just that, the app also fetched shipping details allowing Mathew and his team to enjoy auto-synchronization of new orders in near real-time.
Another process simplification was through Inventory Management. HCE team could upload and update inventories, retire or re-inject them, and set minimum/maximum thresholds to avoid overselling!
Unparalleled 24×7 Support and Services
The biggest and the most rewarding aspect of being in business with CedCommerce was its tremendous support. Mathew and his team enjoyed the exceptional support from a dedicated team of developers, business analysts, and Account Managers.
The free installation and demonstration of the app immensely helped solidify the relationship between these two companies.
“It was the support that won me over. All the updates and tutorials proved super helpful. I definitely see myself coming back to them for further assistance!,” Mathew Belear
All’s well if it ends well!
Mathew Belear and the entire HCE team are free to manage their business’s day-to-day operations while the app takes care of orders, inventory, and syncing of information. The HCE team found their Nirvana with the Walmart CA-Shopify Integration app by CedCommerce. What are you looking for?